Remote – Sales Administrative Assistant

Salary: £20,000 – £21,000 DOE

Type: Full Time, Permanent

Location: Remote/ Babraham Research Campus, Cambridge, UK

Start: Immediate

Application process: Please submit CV and covering letter to nicola@definigen.com

Position Summary

We have an excellent opportunity for a Sales Administrative Assistant to remotely join our commercial team. The individual will be responsible for providing operational support to sales personnel, processing orders, and liaising between departments. The aim of this role is to provide excellent customer service, ensuring customers receive a seamless experience from enquiry to receiving correct products, pricing, and relevant invoices. The successful candidate will be responsible for the Salesforce CRM database, making sure it is kept up to date, adding new leads/opportunities and generating relevant reports on a monthly basis.

This position would suit someone who has at least 1 year of administrative experience for a life science related company, holds great communication skills, and has previous experience of using a CRM database such as Salesforce.

Responsibilities

• Respond to customer queries and triage enquiries to commercial members where necessary
• Liaise with logistics department to provide lead time and relevant tracking information to customers
• Handle all administrative functions in the CRM Salesforce – updating contacts, opportunities, run relevant reports
• Assist marketing with administration related duties
• Strong customer service skills and e-mail etiquette

Requirements

• Educated to a degree level or equivalent experience
• At least 1 year experience in a sales administration or customer service role for a life science related company
• Excellent communication skills with a customer-centric mind-set
• Good level of computer proficiency and experience with MS Office applications is essential
• Self-motivated, well organized, with good time management skills
• Ability to work under pressure and meet deadlines
• Experience with Salesforce would be an advantage